Terms of Service

1. Acceptance of Terms

By accessing or using CourtHQ's platform, mobile applications, and services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services. These Terms form a binding contract between you and CourtHQ, LLC, an Ohio limited liability company (“CourtHQ,” “we,” “our,” or “us”).

2. Eligibility

The Services are intended for use by individuals 13 years of age or older located in the United States. You may not create an account or use the Services if you are under 13 years of age, or if you have been previously suspended or removed from the Services.

Parents and legal guardians may add children under 13 to their account as Family Members for the purpose of booking lessons or programs on the child's behalf. By adding a Family Member, you represent that you are the parent or legal guardian of that individual and that you provide verifiable parental consent for CourtHQ to collect and process their information as described in our Privacy Policy. Children under 13 may not log in, post content, or otherwise use the Services on their own.

3. Description of Services

CourtHQ provides a technology platform that connects players with independent coaches and facilities offering racquet sports services, including but not limited to tennis, pickleball, padel, badminton, and table tennis. Through the Platform, users may discover coaches and programs, schedule lessons, manage bookings, and process payments for in-person services. Features and functionality may evolve over time.

4. The Marketplace Relationship

CourtHQ is a marketplace and technology platform. CourtHQ is not a coaching company, sports academy, recreational facility, or employer of any coach. Coaches and facilities listed on the Platform are independent third parties solely responsible for the services they offer. CourtHQ does not employ, supervise, control, direct, train, or endorse any coach or facility, and does not guarantee the quality, safety, legality, or suitability of any lesson, program, or instructor.

CourtHQ does not perform background checks, certification verification, or insurance verification of coaches or facilities, and makes no representations or warranties regarding the qualifications of any coach. Players are encouraged to independently verify a coach's credentials, experience, and insurance coverage before booking. Any agreement, contract, or arrangement for coaching services is solely between the player (or the player's parent or guardian) and the coach or facility.

5. User Accounts

To access most features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately at legal@courthq.ai of any unauthorized use of your account

You are responsible for safeguarding your login credentials. CourtHQ is not liable for any loss or damage arising from your failure to keep your account secure.

6. User Conduct

You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Violate any law, regulation, or third-party right in your jurisdiction
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems, accounts, or data
• Use bots, scrapers, or automated tools to access the Services without our prior written consent
• Harass, threaten, abuse, defame, or harm other users
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Post false, misleading, defamatory, obscene, or otherwise objectionable content
• Solicit personal or financial information from other users outside the Platform
• Interfere with or disrupt the Services or the servers and networks connected to the Services

CourtHQ reserves the right to investigate and take appropriate action against any user who violates this section, including removing content, suspending or terminating accounts, and reporting violations to law enforcement.

7. Bookings and Payments

When you book a lesson or program through CourtHQ:

• All bookings are subject to availability and confirmation by the coach
• Prices are displayed in U.S. dollars and may change at any time
• You authorize CourtHQ and its payment processor to charge your selected payment method for the full amount of the booking, including any applicable taxes and platform fees
• Coaches set their own pricing, availability, and cancellation policies, which are displayed at the time of booking

All payments are processed by Stripe, Inc., our third-party payment processor. CourtHQ does not collect, store, or have access to your full credit card, debit card, or bank account numbers. Stripe is certified to PCI DSS Level 1 — the highest level of payment security certification available. By making a purchase through the Services, you agree to Stripe's Terms of Service and Privacy Policy, available at stripe.com.

CourtHQ may deduct a platform service fee from each transaction. Applicable fees are disclosed to coaches at the time of payout setup and to players at checkout, where applicable. CourtHQ reserves the right to modify its fee structure with notice.

Coach payouts are issued through Stripe Connect. To receive payouts, coaches must complete Stripe's onboarding process, which is governed by Stripe's Connected Account Agreement. CourtHQ is not responsible for delays, holds, or failures in payouts caused by Stripe, your bank, or any inaccurate information you provide during onboarding.

8. Cancellations and Refunds

Each coach sets their own cancellation policy, including the cutoff window and the percentage refund issued for late cancellations. Cancellation policies are displayed before you confirm a booking. By completing a booking, you agree to the cancellation policy associated with that lesson or program.

When a player cancels within the policy window, refunds are issued automatically through Stripe to the original payment method. When a coach cancels a confirmed booking, the player receives a full refund. Refunds may take five to ten business days to appear on your statement, depending on your bank or card issuer.

CourtHQ does not issue refunds for disputes regarding the quality of coaching services, no-shows by either party once a session has begun, or any in-person interaction outside the scope of the Platform. Such disputes should be resolved directly between the player and coach.

In the event of a chargeback or payment dispute, CourtHQ reserves the right to suspend the account in question pending resolution and to recover any associated fees from the responsible party.

9. Coach and Facility Responsibilities

Coaches and facilities using the Platform agree to:

• Provide accurate information about services, qualifications, availability, and pricing
• Honor confirmed bookings and lessons in accordance with the cancellation policy they have set
• Maintain all certifications, licenses, and insurance coverage required by applicable law and the venues at which they operate
• Comply with all federal, state, and local laws and regulations, including tax reporting obligations
• Maintain a safe environment and exercise reasonable care during lessons and programs
• Treat all players, including minors, with professionalism, respect, and dignity

Coaches are independent contractors and are not employees, agents, or representatives of CourtHQ. Coaches are solely responsible for reporting and remitting their own taxes on income earned through the Platform.

10. Player Responsibilities

Players using the Platform agree to:

• Provide accurate information when booking lessons or programs
• Arrive on time, prepared, and physically able to participate in the activity booked
• Honor cancellation policies set by coaches
• Treat coaches, other players, and venue staff with respect
• Not engage in any behavior that endangers themselves, the coach, or others
• Disclose any medical condition, injury, or limitation that could reasonably affect their ability to participate safely

Parents and legal guardians who book lessons on behalf of a child are responsible for the child's behavior, safety, and supervision before, during, and after the lesson, except to the extent the coach has expressly assumed supervisory responsibility.

11. Assumption of Risk and Release

You acknowledge and agree that participation in racquet sports and other physical activities involves inherent risks, including but not limited to physical injury, property damage, exposure to weather, and other risks both known and unknown. By booking and attending lessons or programs through the Platform, you voluntarily assume all such risks.

To the fullest extent permitted by law, you release, waive, and discharge CourtHQ, its officers, directors, employees, agents, and affiliates from any and all claims, liabilities, demands, damages, costs, and expenses arising out of or related to:

• Any injury, illness, or property damage you sustain during or in connection with a lesson, program, or other activity booked through the Platform
• The acts, omissions, or conduct of any coach, facility, or other user
• Any cancellation, no-show, or quality dispute between you and a coach or facility
• Any condition of any venue, court, or facility used for lessons or programs

This release applies whether the claim is based on contract, tort, statute, or any other legal theory, and whether the alleged injury or loss is the result of CourtHQ's ordinary negligence. This release does not apply to claims that cannot be waived under applicable law, including claims arising from CourtHQ's gross negligence or willful misconduct.

If you are booking on behalf of a minor as a parent or legal guardian, you accept this release and assumption of risk on behalf of yourself and the minor.

12. Reviews and User-Generated Content

The Platform allows you to submit reviews, ratings, photos, comments, and other content (collectively, “User Content”). You are solely responsible for your User Content, including its legality, accuracy, and appropriateness.

By submitting User Content, you grant CourtHQ a worldwide, non-exclusive, royalty-free, perpetual, transferable, and sublicensable license to use, reproduce, display, distribute, modify, and create derivative works of your User Content in connection with the Services and CourtHQ's marketing and promotional activities.

You represent and warrant that you have all rights necessary to grant this license and that your User Content does not infringe any third party's rights or violate any law. CourtHQ may remove, edit, or refuse to display any User Content at its sole discretion, including content that violates these Terms or is reported as inappropriate.

13. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio, video, software, and the underlying technology, are the exclusive property of CourtHQ or its licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services without our prior written permission.

14. Apple App Store Additional Terms

The following terms apply if you access the Services through an application downloaded from the Apple App Store:

• These Terms are entered into between you and CourtHQ. Apple, Inc. is not a party to these Terms and is not responsible for the application or its content
• Your license to use the application is limited to a non-transferable license to use the application on any Apple-branded device that you own or control, as permitted by the App Store Terms of Service
• CourtHQ, not Apple, is solely responsible for the application and any maintenance, support, warranties, product claims, or intellectual property infringement claims relating to the application
• You represent that you are not located in a country subject to a U.S. government embargo and are not listed on any U.S. government list of prohibited or restricted parties

15. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

CourtHQ does not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. CourtHQ does not warrant the accuracy, completeness, or reliability of any content, listing, coach, facility, or user on the Platform.

16. Limitation of Liability

To the fullest extent permitted by law, CourtHQ and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, arising out of or related to:

• Your use or inability to use the Services
• Any unauthorized access to or use of our servers or any data stored therein
• Any interruption or cessation of transmission to or from the Services
• Any bugs, viruses, or other harmful code transmitted through the Services
• Any errors, omissions, or inaccuracies in any content
• The conduct of any coach, facility, or other user, whether on or off the Platform

In no event shall CourtHQ's aggregate liability arising out of or relating to these Terms or the Services exceed the greater of one hundred U.S. dollars ($100) or the total amount you have paid to CourtHQ in the twelve (12) months preceding the event giving rise to the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless CourtHQ and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your access to or use of the Services, your User Content, your violation of these Terms, your violation of any law or third-party right, or any dispute between you and another user.

18. Termination

We may suspend or terminate your account and access to the Services at our sole discretion, with or without notice, for conduct that we believe violates these Terms, harms other users, harms CourtHQ, or otherwise creates risk or legal exposure. You may terminate your account at any time by deleting it through the in-app settings or by emailing legal@courthq.ai. Sections of these Terms that by their nature should survive termination, including but not limited to Sections 4, 11, 12, 13, 15, 16, 17, and 19, will survive termination.

19. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict-of-law provisions. You agree that any claim or dispute arising out of or relating to these Terms or the Services shall first be addressed by good-faith negotiation by contacting CourtHQ at legal@courthq.ai. If the dispute cannot be resolved through negotiation within sixty (60) days, you and CourtHQ agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the State of Ohio for the resolution of any disputes, and waive any objection to such jurisdiction or venue.

You and CourtHQ agree that any claim must be brought in an individual capacity and not as part of any class or representative proceeding.

20. Modifications to Terms

CourtHQ reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last updated” date. For material changes, we will also notify you by email or through an in-app notice at least thirty (30) days before the changes take effect. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

21. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CourtHQ regarding your use of the Services and supersede any prior agreements. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. CourtHQ's failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; CourtHQ may assign these Terms at any time without notice.

22. Contact Information

If you have any questions about these Terms of Service, please contact us: